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  • Where is your company located?
    We are located in Los Angeles, CA - all orders will be shipped from our warehouse in Los Angeles, CA
  • Do you have any physical stores?
    We are an exclusive online store only. We do not have any physical retail storefronts.
  • Do you ship outside the US?
    Currently we can dropship within USA only.
  • Do you ship to APO/FPOs?
    We ship to those addresses including the US territories namely: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Federated States of Micronesia, and Marshall Island
  • Are your items true to size?
    Yes our items are true to size. We source our items from local manufactures based out of mostly in LOS ANGELES, CA – so the items we carry are manufactured for the USA MARKET and are true to size & good quality.
  • What brands do you carry?
    We carry many different brands mostly sourced from local manufacturer companies based out of Los Angeles, CA
  • Are your items used?
    Everything we sell is 100% brand new, never worn or damaged.
  • Do you restock items?
    Yes we restock items minimum twice a week.
  • How often do you add new items?
    New items are added every week, we add close to 100 - 200 new styles weekly.
  • What payment methods do you accept?
    a.Debit/Credit card payments with the Visa, Master Card, American Express and Discover logo. b.Paypal
  • How long does it take for you to process an order?
    Orders are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS or UPS. Orders received over the weekend or on holidays will be processed on the next business day.
  • When will you ship my order?
    Orders are usually shipped 1 or 2 business days after an order has been placed from Monday to Friday only.
  • It has been more than 2 business days, why is my order still processing?
    We are not able to verify payment and shipping information. Orders with out of stock items usually take an additional 3 business days to process and ship. Please see related questions under the heading, "Ordering".
  • My credit/debit card payment did not go through but why do I see it deducted from my account?
    It means there was an attempt to make a purchase using the card but then we were not allowed to take the payment because of a mismatch on the billing address or the CVV code. It is a pending charge that should clear out of your account in 3 to 5 business days.
  • Why is my credit/debit card being declined?
    The usual decline reasons are: a.There are not enough funds to pay for the order. b.The billing address for the credit/debit card does not match the one you have in the order. c.The CVV code or credit card expiration date you put in is incorrect.
  • Why was my order cancelled?
    a.Your billing address does not match the shipping address. Documents requested to verify the validity of the order or the owner of the card used to make the payment was not received. b.Incomplete and invalid shipping information. c.All items in your order are no longer available.
  • Why did I receive an email asking for a replacement item for an order I already completed?
    In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it. Please allow an additional 2 business days for processing. If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.
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